We collect only what's needed to provide our service:
Account info: Name, email, password
Content you add: Photos, documents, health records
Device info: App version, crash reports
Usage data: Features used, preferences
We minimize data collection and never request unnecessary permissions.
2. How We Use Your Data
We use your data to:
✓ Provide and improve our services
✓ Keep your content secure and accessible
✓ Send important account notifications
✓ Fix issues and improve performance
We do NOT:
✗ Sell your data to anyone
✗ Use your content for advertising
✗ Share data without your consent
3. Data Security
Your security is our priority:
🔐 All data encrypted in transit (TLS 1.3)
🔐 Sensitive data encrypted at rest
🔐 Passwords hashed with industry standards
🔐 Regular security audits conducted
We store your data in secure, SOC 2 compliant data centers with 24/7 monitoring.
4. Sharing & Access
You control who sees your content:
Private: Only you
Family: Your connected family members
Public: Anyone (for social features)
We share data with third parties only when:
Required by law
You give explicit consent
Needed to operate our service (e.g., cloud hosting)
All service providers sign confidentiality agreements.
5. Health Records
Health data gets extra protection:
Encrypted with additional security layers
Access requires explicit permission
Full audit trail of all access
You can export or delete anytime
Important: We are not a healthcare provider. Always consult medical professionals for
health decisions.
6. Children's Privacy
Protecting children is essential:
Users must be 13 or older
Under 18 requires parental consent
Parents can manage children's accounts
We never knowingly collect data from children under 13
7. Your Rights
You can:
📥 Access: Download a copy of your data
✏️ Correct: Update inaccurate information
🗑️ Delete: Remove your account and data
🚫 Opt-out: Unsubscribe from marketing emails
📤 Export: Get your data in common formats
Exercise these rights in Settings → Privacy & Data.
8. Data Retention
We keep your data while your account is active. After account deletion:
Personal data deleted within 30 days
Backups removed within 90 days
Some data may be kept as required by law
9. Data Breach Notice
If a data breach affects your personal information, we will:
Notify affected users within 72 hours
Explain what data was involved
Describe steps we're taking
Provide guidance on protecting yourself
10. Cookies
We use minimal cookies for essential functionality:
Session cookies: To keep you logged in
Preference cookies: To remember your settings
We do not use tracking cookies or third-party advertising cookies.
11. Updates
We may update this policy. When we do:
Significant changes: We'll notify you by email
Minor changes: Posted on this page
Continued use means you accept updates
Check this page periodically to stay informed.
12. GDPR Compliance
For users in the European Union, we comply with the General Data Protection Regulation (GDPR). You have
the right to access, rectify, erase, restrict processing, data portability, and object to processing of
your personal data. Contact our Data Protection Officer at privacy@familyshell.com.